Support
Frequently Asked Questions
Quick answers for shipping, payments, requests, and support. If you still need help, reach out in Discord or submit a ticket via support.
How long does shipping take? (Order processing times)
Our typical processing times are about 3-5 business days. However, we are currently experiencing record-breaking demand due to Final Fantasy. We are a small bespoke business offering highly curated quality at the best price. Expect regular-speed order processing to be between 1-2 weeks right now while we navigate one of the most popular releases of all time.
After processing is complete, standard USPS shipping ranges from 2 to 4 business days.
We also offer expedited 2nd Day Air shipping through UPS. We process these orders multiple times per week for customers with event deadlines or tighter schedules. This can be a great option for orders placed over the weekend if you need cards by Friday.
Shipping to Canada is usually around 1.5 weeks. International shipping elsewhere is typically 1-4 weeks depending on destination.
We continuously post updated processing estimates in the shipping notices channel on Discord.
Where can I get updates about the store?
We post announcements, updates, new inventory, videos, and giveaways in our community Discord.
Join here: https://discord.gg/fqbtt2vCFZ
What payment methods are available?
We support Google Pay (Chrome), Apple Pay, debit/credit cards, Link, crypto, Amazon Pay, Klarna/AfterPay, and more.
At the moment we do not offer PayPal, but we're always evaluating additional processors.
How are the cards shipped?
All orders are shipped in a 6x10 bubble-padded envelope. Cards are sleeved, placed in a sealed plastic sleeve, and reinforced with cardboard to help protect against bending in transit.
Do you take special requests?
Yes. Many new cards we source come from customer requests submitted in Discord.
Discord: https://discord.gg/fqbtt2vCFZ
Once approved, requested cards are typically available within 1-2 months.
How are refunds processed?
If you need help, open a support ticket and we will assist. If an order is lost, stolen, or has quality concerns, we can help.
Support: https://support.bootlegmage.com
Are there any discounts?
We run promotions, giveaways, and discounts from time to time.
Current shipping promos: free shipping over $75 (USA), over $175 (Canada), and over $250 (international).